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Robotic Process Automation (RPA)

Software that automates repetitive, rule-based digital tasks by mimicking human interactions with computer systems, increasingly enhanced with AI for handling unstructured data and exceptions.

The RPA market was valued at $13.4 billion in 2024, with UiPath, Automation Anywhere, and Blue Prism as leading vendors. Traditional RPA handles structured, rule-based tasks (form filling, data transfer), while AI-enhanced RPA (intelligent automation) can process unstructured data like emails and documents. Organizations report 20-30% cost savings from RPA deployments. The convergence of RPA with generative AI is creating 'hyperautomation' — the combination of multiple automation technologies. Gartner predicts that by 2026, organizations will cut operational costs by 30% through combining hyperautomation and redesigned processes.

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